Returns and Exchanges
RETURNS
Color Variations: The color of your item may appear slightly different from what you see on your screen due to monitor settings. These minor variations are not considered valid reasons for a claim.
Sizing Concerns: If your shoes don't fit as expected, it may be due to natural differences in foot shape. Our size charts are based on precise mold measurements for each size and model. If you believe you received the wrong size, please contact us, and we'll guide you through verifying the size.
Leather Characteristics: Genuine leather is unique, with natural markings that make each piece one of a kind- just like fingerprints. Your shoes may feature small healed scratches, wrinkles, barbed wire marks, or insect bites, all of which reflect the authenticity of top-grain leather. Variations in texture, grain pattern, and color are normal, as leather varies across different parts of the hide.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Clearance items (prices ending in .95)
- Grab Bags
- Hair accessories
- Warehouse Sale items
- International sales (excluding Canada)
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Unworn and unaltered
- Include original tags and packaging
- Free of stains, odors, animal hair, or damage
- Returned within 30 days of delivery (not accepted after 30 days)
- Applies to orders shipped within the USA or Canada
Exchanges
We've got your shipping covered! When you opt into our partnered vendor Redo (details below), we'll take care of the shipping costs for your new pair.
Once we receive your exchanged items at our warehouse, please allow 5-7 business days for processing.
Ready to start your exchange? Click here.
ReDo App
Opting into ReDo at checkout includes a return shipping label with your order, making it easy to exchange items, receive a refund (excluding the original shipping cost), or get store credit-all at no extra charge.
If you choose not to opt-in, you can still return your items, but you'll be responsible for the return shipping costs. All returns must follow our Return Policy guidelines.
Please note that free returns via the ReDo App do not apply to clearance items.
Clearance
All clearance items are final sale and not eligible for exchanges, refunds, or store credit.
If your order contains only clearance items, please be sure to uncheck the ReDo opt-in option at checkout.
Other Info
Our returns team carefully reviews all incoming items to ensure they meet our return requirements. If an item doesn't qualify, it will not be accepted, and we'll notify you via email. Unfortunately, no refund will be issued, and no exceptions can be made. You'll be responsible for the cost of shipping the item back to you.
Please note, we are a small Mom run shop so we do not offer phone support.
All international sales are final (excluding Canada).
Frequently asked questions
- Free shipping on order $150+
- All items are ready to ship from my warehouse in Portland, Oregon off of Broadway Street (unless otherwise notated on my site on an individual product aka pre-sale)
- Local pickup can be arranged
- We aim to ship out within 5 business days (excluding holidays), but please note I am a small shop so if there was a recent launch or sale - Things can get slightly backed up.
- All orders include tracking
- Priority shipping is no longer offered
- Free shipping on order $150+
- All items are ready to ship from my warehouse in Portland, Oregon off of Broadway Street (unless otherwise notated on my site on an individual product aka pre-sale)
- Local pickup can be arranged
- We aim to ship out within 5 business days (excluding holidays), but please note I am a small shop so if there was a recent launch or sale - Things can get slightly backed up.
- All orders include tracking
- Priority shipping is no longer offered
- Same day cancellation, or modification requests are not guaranteed.
- Duplicate purchases placed by customer is the responsibility of the customer, as these are ready to ship items and orders are filled quickly by a third party processing center.
- We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone believed to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
- It is the responsibility of the buyer to make sure that the correct delivery address is entered upon placing the order.
- All International Orders are final sale.
- Same day cancellation, or modification requests are not guaranteed.
- Duplicate purchases placed by customer is the responsibility of the customer, as these are ready to ship items and orders are filled quickly by a third party processing center.
- We reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone believed to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.
- It is the responsibility of the buyer to make sure that the correct delivery address is entered upon placing the order.
- All International Orders are final sale.
All of Little Love Bug’s items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy). Please follow the returns instructions page.
All of Little Love Bug’s items are handmade. Although rare, there is a chance of a defect. In that case, please reach out within 14 business days. Please note the fulfillment center is instructed to only swap out like for like item (not a different shoe, size or color). Also note that item defects are considered to be visible upon arrival (not after 2 months of use or family pet using for a chew toy). Please follow the returns instructions page.
ALL Clearance and Discounted Products are FINAL SALE.
ALL International Orders are FINAL SALE.
ALL Clearance and Discounted Products are FINAL SALE.
ALL International Orders are FINAL SALE.
We’re a small, mom-run shop with limited stock, and fairness for all our customers is our priority. To honor everyone’s support, we don’t adjust prices after purchase if items go on sale. This policy helps us manage inventory effectively and ensures the best selection is available for everyone. Once your order is confirmed, the price is set, and we focus on preparing your items for prompt delivery. Thank you for your understanding and for supporting our small business!
We’re a small, mom-run shop with limited stock, and fairness for all our customers is our priority. To honor everyone’s support, we don’t adjust prices after purchase if items go on sale. This policy helps us manage inventory effectively and ensures the best selection is available for everyone. Once your order is confirmed, the price is set, and we focus on preparing your items for prompt delivery. Thank you for your understanding and for supporting our small business!
